Çentik Delivery, Cancellation and Return Conditions

1.Seller and Service Provider

The seller and/or provider of Çentik services is:

Trade Title

ROLF 360 DİJİTAL PAZARLAMA VE YAZILIM AJANSI LİMİTED ŞİRKETİ

Brand

Çentik

MERSIS No

[●]

Tax Office / Tax No

[●]

Address

[●]

KEP Address

[●]

Email

[●]

Returns & Support Email

[●]

Website

centik.app

hereinafter referred to as “Çentik”, “we”, “Seller” or “Provider”.

2.Which Products and Services Are Covered?

These Conditions apply primarily to the following products and services:

• Çentik Pro and other paid/free digital subscriptions,
• business panel and digital loyalty services,
• Çentik Stamp and NFC-based physical products,
• NFC tags and Çentik Points,
• QR materials,
• table or counter stands,
• stickers and promotional materials,
• Starter Pack and similar physical packages,
• physical materials that may be prepared specifically for a business,
• other digital or physical products that Çentik may offer for sale in the future.

If different delivery or return conditions are expressly stated on the product/order page for a product or service and those conditions do not conflict with mandatory legislation in force, order-specific conditions may apply.

3.Delivery of Digital Services

Çentik's digital services do not require physical delivery.

The digital service becomes available upon creation of the business account, activation of the subscription or assignment of the relevant feature to the user account.

In cases requiring technical or security verification, activation may take place after:

• email or phone verification,
• business verification,
• completion of the payment transaction,
• provision of required account information, or
• completion of security checks

Çentik may display or communicate confirmation that the user account has been created or that the paid service has become active through the panel, email, SMS or any other appropriate communication channel.

4.Free Trial Period

Çentik may offer a free trial period for certain packages.

Unless expressly stated otherwise in the current campaign, the free trial period is 30 days.

During the free trial:

• the user may benefit from the features included in the relevant plan within the campaign conditions.

When the paid period will begin, whether a payment method is required and whether automatic billing will occur after the trial are clearly shown to the user before the subscription is started.

If the user cancels the subscription before the paid period begins and no fee has yet been charged, no subscription fee will arise.

If the trial period is abused, if the same person or business systematically creates new free trial accounts, or if fake accounts are used, Çentik may restrict or terminate the relevant trial.

Consumer rights arising from legislation are reserved.

5.Delivery of Physical Products

The delivery time for physical products is stated during the order, on the product page or in the order confirmation.

For consumer transactions where no delivery time is specified, and without prejudice to special cases where the legislation permits a longer period, physical product orders are shipped within 30 days at the latest.

For products produced specifically for a business, printed, logo-added, personalized or requiring special production, a longer production and delivery period may be agreed. In such cases, the estimated time is communicated to the customer before the order or in the order confirmation.

In the event of delays caused by the shipping company, Çentik provides reasonable support to keep the customer informed and resolve the issue.

6.Delivery Address and Customer Information

The customer is responsible for ensuring that the following information provided during the order is accurate and up to date:

• name and surname or trade title, delivery address, phone number, email address and other delivery details.

If delivery cannot be made due to an incorrect or incomplete address, the recipient not being at the address, or incorrect information provided by the customer, the conditions for reshipment may be determined separately with the customer.

Consumer rights arising from mandatory legislation are reserved.

7.Loss or Damage During Shipping

For consumer deliveries made through the carrier designated by Çentik, Çentik is liable under the legislation for any loss or damage occurring until the product is delivered to the consumer or to a third party designated by the consumer.

If visible damage is found when receiving the package, preparing a damage report with the courier if possible and notifying Çentik without delay will expedite the resolution process.

The absence of a damage report does not automatically eliminate the consumer's legal rights regarding defective goods.

8.Consumer Right of Withdrawal

Under Law No. 6502, in distance transactions made as a “consumer”, the consumer may withdraw from the contract within 14 days without giving any reason and without paying any penalty, provided no exception is set out in the law or regulation.

The withdrawal period begins:

• for physical products: on the day the product is delivered to the consumer or to a third party designated by the consumer,
• for service contracts: on the day the contract is concluded

The consumer may also exercise the right of withdrawal before the physical product is delivered.

It is sufficient for the withdrawal notification to be directed to Çentik within the 14-day period.

9.Exercise of the Right of Withdrawal

The right of withdrawal may be exercised through:

• the cancellation/return system provided in the Çentik account,
• email,
• written notification,
• other permanent data storage media permitted by legislation

The notification should preferably include:

• the customer's name or business name, order number, purchased product/service and withdrawal request

The consumer is advised to keep records showing that the right of withdrawal has been exercised.

Use of the sample form below is not mandatory; a notification that clearly expresses the decision to withdraw is sufficient.

10.Return of the Physical Product

Unless Çentik notifies the consumer that it will collect the product itself, the consumer must return the product within 14 days from the date the withdrawal notification is directed to Çentik.

Where possible, the product should be sent together with:

• the product itself, any accessories and complementary parts delivered with the product.

Within the withdrawal period, the consumer may inspect and use the product in a manner consistent with its operation, technical characteristics and instructions.

Changes or deterioration resulting from such ordinary inspection and use do not automatically eliminate the consumer's right of withdrawal.

The mere opening of the original packaging does not, except where specifically regulated by law, mean that the right of withdrawal has been lost.

11.Return Shipping Cost

No return shipping fee is charged to the consumer for withdrawal returns made using the carrier or shipping method stated by Çentik in the pre-information.

If Çentik has not specified any carrier for returns, no return shipping cost will be charged to the consumer.

If the designated carrier has no branch in the consumer's location, Çentik ensures the product is collected without imposing additional costs on the consumer.

If the consumer prefers to use a different carrier despite a carrier having been designated by Çentik, the start of the refund obligation and other matters are evaluated in accordance with the legislation in force.

Çentik's contracted return carrier:

Carrier

[● COURIER COMPANY]

Return code / return method

[●]

If this information changes, current information will be communicated to the customer separately at the time of the return request.

12.Refunds

If the right of withdrawal is exercised in accordance with the legislation, the refund will be made within the legal time limits in force.

When the physical product is delivered to the carrier designated by Çentik for return, the refundable amounts will be refunded within 14 days at the latest.

If the consumer uses a different carrier than the one designated, the relevant refund period may begin when the product reaches Çentik, as prescribed by legislation.

In the case of withdrawal before delivery of the goods or withdrawal from a service contract where the right of withdrawal exists, the refund is made within the period specified in the legislation from the time the withdrawal notification reaches Çentik.

Refunds are made:

• in accordance with the payment instrument used by the consumer, without imposing any additional cost or obligation on the consumer.

The time it takes for banks and payment institutions to reflect the amount in the customer's account or card limit may be outside Çentik's direct control.

13.Exceptions to the Right of Withdrawal for Digital Services

Under the Distance Contracts Regulation:

• services performed instantly in electronic environment, intangible goods delivered instantly to the consumer and certain services commenced with the consumer's consent before the withdrawal period expires

may fall within the exceptions to the right of withdrawal.

If a Çentik service falls under one of these exceptions, the consumer is clearly informed before completing the order or subscription that there is no right of withdrawal or under what conditions it will be lost, and where required by legislation, separate consent is obtained for early commencement of the service.

Acceptance of these Conditions alone is not deemed to constitute explicit consent for any transaction where legislation additionally requires explicit consent.

14.Cancellation of Subscription

The Çentik subscription may be cancelled through the panel or other cancellation channels provided by Çentik, depending on the relevant plan and order conditions.

Unless expressly stated otherwise, the cancellation stops future renewals.

Under Law No. 6502 and the Subscription Contracts Regulation, termination requests from users with consumer status are fulfilled within the period specified in the legislation and within 7 days at the latest from the time the notification reaches Çentik.

The consumer is informed in writing or through a permanent data storage medium that the subscription has been terminated.

If there is an amount collected in advance from the consumer but related to services not yet provided after termination, that amount is refunded within 15 days at the latest from the termination date, in the manner specified by legislation.

15.Renewal and Current Period Fees

Renewal conditions for monthly or periodic subscriptions are shown to the user at the time of purchase.

For B2B subscriptions purchased for commercial or professional purposes, unless otherwise stated in the order or contract, cancellation of the subscription does not retroactively cancel the current billing period and subscription fees accrued for the current period are not refunded.

However, the following are reserved:

• mandatory refund rights arising from legislation, defective service provisions, expressly offered money-back guarantees or refunds accepted in writing by Çentik

Mandatory consumer legislation provisions apply primarily to consumer subscriptions.

16.Physical Products for Which the Right of Withdrawal May Not Apply

Exceptions set out in the legislation in force are reserved.

In particular, the right of withdrawal may not apply to goods prepared specifically according to the consumer's requests or personal needs.

Therefore, Çentik materials produced to order with custom logo, name, special size, printing, engraving or similar personalization and which cannot reasonably be resold as a standard product

may be outside the scope of the right of withdrawal if they meet the conditions of the personalized production exception in the legislation.

In cases where a product falls within this scope, the customer is clearly informed before completing the order.

The fact that a product is only intended for use in the Çentik system or is technically assigned to a business account does not automatically create the personalized product exception in every case; the evaluation is made according to the nature of the product.

17.Defective, Incomplete or Incorrect Physical Products

If the delivered product:

• differs from what was ordered, is delivered incomplete, fails to substantially serve its intended purpose, does not have the stated features or is defective at the time of delivery

the customer's legal rights arising from the legislation in force are reserved.

A consumer within the scope of Law No. 6502 may, when the conditions arise, exercise one of the following rights:

• rescission of the contract, proportionate reduction in price, free repair or, if possible, replacement with a non-defective equivalent

Mandatory expenses arising from the consumer's exercise of rights due to defective goods are not charged to the consumer.

Unless a longer period is specified by law or contract, liability for defective goods in consumer transactions is generally subject to a two-year statute of limitations from delivery of the product.

In cases where the defect is concealed with gross fault or fraud, special provisions in the legislation apply.

18.Defective Digital Service

If the Çentik service:

• does not have the essential features stated in the contract or product page, is not provided in the agreed manner or contains a deficiency that significantly eliminates the benefit reasonably expected by the user

the consumer's legal rights regarding defective service are reserved.

If the conditions arise, the consumer may request:

• reperformance of the service, elimination of the defect, proportionate reduction in price or rescission of the contract

When a technical issue is reported, Çentik may first examine the issue and take the necessary steps to resolve it in a manner appropriate to the nature of the service.

19.B2B Purchases Made for Commercial and Professional Purposes

Çentik's business panel and products such as Pro are primarily used by cafés, restaurants and other businesses for the conduct of their commercial activities.

If a natural or legal person purchases a product or service for commercial or professional purposes, that customer may not be considered a consumer within the meaning of Law No. 6502 for the relevant transaction.

In this case, the special 14-day statutory right of withdrawal generally does not apply to consumers.

In B2B transactions:

• the contract between the parties, order conditions, Turkish Code of Obligations, Turkish Commercial Code and other applicable provisions are taken as the basis.

The return of a non-defective B2B physical product or the refund of subscription fees for the current billing period occurs only if expressly provided in the order conditions, accepted by Çentik or mandatory under legislation.

Mandatory legal rights regarding defective goods or services are reserved.

20.Cancellation of Order by Çentik

If it becomes impossible to provide the product or service subject to the order, Çentik will inform the customer within the period prescribed by legislation.

In consumer transactions, amounts collected and any delivery costs required to be refunded by legislation are returned within the legal period.

A product being temporarily out of stock does not in itself constitute impossibility under the legislation.

In case of obvious pricing error, technical error, suspicion of fraud, abuse or unlawful transaction, the order or transaction may be subject to necessary review.

Consumer rights arising from mandatory legislation are reserved.

21.Malfunction of Çentik Stamp

If a technical problem occurs with the Çentik Stamp or NFC hardware during normal use, the customer may contact Çentik support.

If the issue relates to:

• the NFC component, physical production defect, programming performed by Çentik or one of the promised core functions of the product

the product will be examined.

Where legal warranty, defective goods or contractual liability applies, the customer's statutory rights are fully protected.

Impact, breakage, liquid contact, high temperature, unauthorized interference, use outside the product's purpose or user-caused physical damage may be taken into account when assessing legal liability.

22.Campaigns, Gifts and Package Products

If a free or promotional product is offered within an order and the main contract is withdrawn from, the effect of withdrawal on ancillary contracts and campaign products is determined in accordance with the legislation in force and the campaign conditions.

A physical product given free of charge directly in connection with the returned product may also need to be returned.

Campaign conditions that restrict the consumer's rights arising from legislation are not applied.

23.Cases Where a Return Request May Be Rejected

A return request may be rejected if:

• it falls within an explicit statutory exception to the right of withdrawal, the withdrawal period has expired without valid reason, the transaction is not a consumer transaction but a B2B transaction and no right of return is granted in the contract, or the request does not give rise to a right of return under legislation or contract

However, the right of withdrawal and the rights regarding defective goods or defective service are distinct.

The expiry of the withdrawal period does not automatically eliminate the customer's statutory rights regarding defective goods or services.

24.Dispute Resolution

Consumers within the scope of Law No. 6502 may apply to Consumer Arbitration Committees according to the nature of the dispute and the monetary limits valid for the relevant year.

In disputes falling within the jurisdiction of Consumer Courts, mediation must be resorted to before filing a lawsuit if prescribed by legislation as a condition for the lawsuit.

In disputes of a commercial nature, the jurisdiction and competence rules in the Turkish Commercial Code, Turkish Code of Obligations and other applicable legislation apply.

The parties' rights to apply and to sue arising from mandatory legislation are reserved.

25.Updates to the Conditions

Çentik may update these Conditions due to:

• legislative changes, changes to products and subscription models, changes to payment or shipping infrastructure or operational requirements

The current text is published on centik.app.

In determining the conditions applicable to an order, subject to mandatory legislation provisions, the contract and pre-information records presented to the consumer on the date of the relevant transaction are taken as the basis.

26.Sample Withdrawal Notification

The following text may be used as an example for exercising the right of withdrawal:

Use of this form is not mandatory. Any other notification that clearly states the decision to withdraw may also be used.

27.Contact

You can contact us regarding delivery, cancellation, withdrawal, return or defective products.

Brand

Çentik

Trade Title

ROLF 360 DİJİTAL PAZARLAMA VE YAZILIM AJANSI LİMİTED ŞİRKETİ

Address

[●]

Email

[●]

Returns & Support Email

[●]

Phone

[●]

KEP

[●]

Web

centik.app